Privacy Policy
Last updated: May 2026
At Vivavex, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, and profile details you provide during registration.
- Verification Information: Identity documents or other verification materials (for independent service providers and agencies).
- Payment Information: Billing details and transaction history for premium services.
- Usage Data: How you interact with our platform, including pages visited, time spent, and features used.
- Device Information: IP address, browser type, device type, and operating system.
- Location Data: General location based on your IP address or city preferences set in your profile.
- Communication Data: Messages, reviews, and other content you post or send through our platform.
2. How We Use Your Information
- Create and manage your account profile
- Verify your identity and prevent fraud
- Connect users with verified independent profiles and agencies.
- Process payments for premium plans and services
- Improve our platform and user experience
- Communicate important updates and promotional offers
- Respond to support inquiries and requests
- Enforce our terms and policies
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- Public Profile Information: Your name, photos, bio, city, and profile information and publicly shared content are visible to other users.
- With Your Consent: We share information when you explicitly authorize us to do so.
- Service Providers: Third-party vendors (payment processors, hosting, analytics) that help operate our platform.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and data.
- Opt-Out: Unsubscribe from marketing communications.
- Data Portability: Receive your data in a structured format.
To exercise these rights, contact us through your dashboard or customer support.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain information for legal compliance and fraud prevention.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect information from minors.
10. International Users
Your information may be transferred to and processed in countries outside your residence. By using our platform, you consent to such transfers.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through your dashboard. Continued use of our platform constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: